FROESCH Employee Code of Conduct
THE ROLE OF OUR CUSTOMERS
Our company depends on satisfied customers because they are the source of our business profits. Our customers are a vital component of our business. We are grateful to our customers for giving us business. Each employee has the task of convincing our customers of our company. We listen to our customers, do our best to understand them correctly and communicate clearly with them.
THE AIM OF OUR WORK
The aim of our work is to help other people. We make their lives easier in the areas in which we have expertise.
OUR EMPLOYEES
We are capable, flexible and hard-working employees, who are interested in our industry. When dealing with co-workers and customers we want to be friendly, polite, reliable, punctual, fast and helpful. The management expects from us a high degree of initiative and responsible behavior.
THE FIRST RULE
When working with a customer, co-worker or supplier, do what is right in the respective situation.
HONESTY
Honesty is very important for us. If we make promises, we feel ourselves committed to keep them.
PROCESS MANAGEMENT
All our processes should be simple, clear, safe and neat.
LINE MANAGEMENT
We want to make sure that all positions in our line management structure are clearly defined. Instructions, praise and criticism must be precise and clear.
PERSONAL DEVELOPMENT
We encourage employees to develop their general knowledge. We also encourage employees to develop supervisory and management skills. Self discipline is something everyone has to develop him or herself.
PROMOTION
We promote employees based on their performance and according to the possibilities of the company. Crucial factors for promotion are: character suitability, personal attitude, professional skills and the ability to bring tasks to a successful end.
QUALITY
We want to be a profitable, quality organization. We are proud of our performance level and work. We want to correct any mistakes as quick as possible. We are constantly working on improving the quality of our work.
COMPANY PROFITS
Profit is one of the most important benchmarks of our business success. Our company needs profits in order to grow and to secure our jobs. Our shareholders invest in our company in order to obtain profits. Each employee has the task of contributing to the profit.
ENVIRONMENT
We feel ourselves committed to protect the environment in accordance with the current laws and regulations.
COMPETITORS
We do not want to criticize our competitors. We sell our services by emphasizing the strengths of our company. We want to communicate respectfully with our competitors and obtain information about them only by legal means.
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